Customer
The customer is a leading service provider for track maintenance, inspection, and infrastructure optimization around the globe for railroads.
Problem Statement
Field service engineers spend significant time referring to a 500-page maintenance manual as it is extremely critical to use the data from the manual accurately and avoid missing or misinterpreting any information.
Internet connectivity is not always available on-site. Previous solutions like local LLMs were text-based, expensive, and did not display images associated with the text.
The customer wanted to enable their field service engineers with quick access to accurate maintenance-related information
Impact
- Reduced time spent on manual search, increasing efficiency.
- Improved accessibility with deployment options on a local area network or engineers’ laptops.
- Enhanced accuracy by ensuring no missing or misinterpreted information from the manual.
- The overall cost of the solution is substantially less than using a cloud-based or local LLM, providing cost-effective benefits to the client.