Logistics and Freight – CREATIVE

Agentic AI Driven Freight Procurement

creative — Wed, 17 Dec 2025 09:26:54 +0000

Learn How Our AI Driven Freight Procurement Agent Delivers Reduction In Freight Costs And Procurement Cycle Time

Client:

Global Leader In Integrated Freight And Logistics Solutions And Operations

Industry:

Logistics And Freight

Services:

AI Automation, Intelligent Workflow Orchestration, Cloud Architecture Modernization, Data Integration, Microservices Development, DevOps Enablement

Technologies Leveraged:

LLMs, LangChain, Transformers, Azure Form Recognizer, MuleSoft APIs, PostgreSQL, IAM, Grafana, AI Based Anomaly Detection

Project Background

Our client aimed to develop an AI powered Freight Procurement Agent designed to streamline the full procurement lifecycle, from RFQ generation to contract execution.

The initiative focused on identifying lanes nearing expiry and leveraging analytics driven insights to guide renewal or new procurement decisions, resulting in measurable freight cost reduction, faster turnaround times and optimized carrier-lane assignments.

This transformation was expected to be accomplished with robust guardrails and steady reliance on a human-in-the-loop framework.

Our Scope

Conduct workshops with the client to understand the freight procurement process from RFQ to contracting, including negotiation, pricing strategies, bid submission and allocation
Design an AI driven, multi-agent architecture to automate each stage of the procurement process while maintaining compliance and auditability
Develop intelligent email and document parsers to extract bid details and normalize the data into standard formats for collection and classification
Build a Negotiation Agentic System to benchmark bids against market rates and recommend optimal carrier selections using proprietary performance and cost metrics
Deploy a Contract Automation Agent to generate standardized, regulation-compliant contract documents aligned with customer-specific terms

What We Did

Developed multi-agent AI system for end-to-end freight procurement automation
Developed intelligent parsers to extract, normalize and classify bid data from unstructured sources
Implemented robust guardrails with a human-in-the-loop process to ensure reliable final review, compliance and approval before awarding contracts to selected carriers

12%

Reduction In Freight Costs

54%

Compression In Procurement Cycle Time

Optimized Lane
And Vendor Assignments

Few Words From Our Client

CREATIVE has become a vital long-term partner in our AI automation efforts and beyond. Their expert team has a unique blend of business and technology acumen. They quickly grasped our company’s culture, processes and people to deliver future-ready solutions that significantly compressed cycle time, enhanced customer satisfaction, boosted efficiency and reduced costs. Their use of advanced AI and logistics insight has also transformed our freight procurement process, driving real improvements in cost, agility and sustainability. CREATIVE is highly professional, deeply knowledgeable and consistently delivers value - we highly recommend them.

Senior Vice President

Logistics & Freight

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Agentic AI For Freight And Logistics Back Office Automation

creative — Wed, 17 Dec 2025 09:17:49 +0000

Learn How We Deployed Agentic AI To Reduce Over 60% Cost Through Freight And Logistics Back Office Automation

Client:

Global Leader In Freight Management Solutions Including Brokerage, Auditing And Payment Services And Technologies

Industry:

Logistics And Freight

Services:

AI Automation, Intelligent Document Processing, Cloud Architecture, Data Integration, API Development And Workflow Optimization

Technologies Leveraged:

ADF, Azure AI Services, API Gateway, Vector Store, LLM, Python, Docker (ACR), Kubernetes (AKS) GitHub, React.js, LangChain, LangGraph

Project Background

Our customer, a global leader in freight management solutions, was operating a heterogenous mix of legacy applications with a large workforce managing back office operations across the globe. The quoting process was highly manual, time consuming, offered limited success in returns and the spot quote wins were very limited.

We were entrusted to deploy Agentic AI to modernize their tech stack, automate back office workflows and accelerate quoting efficiency. The objective was to reduce manual labor costs, improve operational scalability and empower real-time decision-making through AI driven automation and intelligent document processing.

Our Scope

Conduct a discovery process to analyze existing architecture, data sources and labor-intensive back office processes
Identify automation opportunities and finalize the technology stack and architecture in collaboration with the client
Define and implement a secure, scalable, Agentic AI driven architecture integrating with existing client systems
Enable back office process automation through intelligent data extraction and workflow orchestration
Ensure long-term scalability, monitoring and compliance aligned with the client’s automation roadmap

What We Did

Translated the discovered insights into a unified automation strategy, designing the Agentic AI ecosystem to orchestrate document handling and back office workflows seamlessly
Deployed an intelligent data extraction from emails and documents, integration framework that automatically generated compliant API payloads and triggering real-time processing with minimal human input
Delivered a robust, cloud-native environment with built-in monitoring and scalability, enabling continuous performance optimization and measurable business outcomes

63%

Reduction In Back Office Labor Costs

17%

Increase In Spot Quotes Won

81%

Reduction In Time To Quote

Few Words From Our Client

CREATIVE developed Agentic AI for Freight and Logistics back office automation and modernized our tech stack architecture and applications. They collaborated with our team to deliver results that far exceeded our expectations. They demonstrated deep understanding of our unique needs and addressed them with their mastery of cutting-edge technologies. The agile development resulted in happier internal customers, improved efficiency and substantially reduced costs. We highly recommend CREATIVE as a long-term strategic technology partner for any customer.

Global Head

Supply Chain Management

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Intermodal Data Architecture Upgrade For Delivering Deep Analytical Insights

creative — Wed, 17 Dec 2025 08:41:52 +0000

Learn How We Upgraded Our Client’s Data Architecture To Deliver Deep Analytical Insights For Robust Decision-Making And Enhanced Customer Experience

Client:

Global Leader In Integrated, Intermodal Logistics Solutions And Operations

Industry:

Logistics And Freight

Technologies Leveraged:

Databricks Delta Lake, Azure Data Factory, PySpark, SQL Server, Snowflake, API Gateway, Azure Enterra ID, Airflow, Power BI

Project Background

The client, a leading global logistics company, sought to modernize its legacy data architecture to enhance scalability, accelerate insights and deliver superior customer experience. Their existing systems struggled to keep up with exponential data growth and complex processing needs, leading to significantly slow performance during peak periods.

In order to support their vision for real-time decision-making and high customer satisfaction, we designed and implemented a modern, cloud-native data ecosystem, enabling faster analytics, improved scalability and seamless customer data experiences.

Our Scope

Modernize the legacy data ecosystem to support high-volume, high-speed processing
Design a cloud-native, scalable data architecture aligned with business growth
Implement a unified, metadata driven data pipeline framework
Integrate multiple data sources and systems for seamless reporting and analytics
Enable advanced visualization dashboards for Informed decision making
Establish proactive cloud monitoring to ensure high performance and reliability

What We Did

Implemented scalable data architecture leveraging Databricks, Azure and Snowflake
Modernized legacy backend into microservices with Medallion Data Framework
Delivered real-time analytics dashboards and proactive monitoring for performance visibility

65%

Reduction In Processing Time For Analytical Insights

100%

Future-Ready, Cloud Based Data Infrastructure

60%

Improvement In Customer Experience And Satisfaction

Few Words From Our Client

CREATIVE played a key role in transforming our data architecture for delivering deep analytical insights. Their highly professional and dedicated team closely worked with us as a true partner, took the time to deeply understand our goals, delivering scalable, responsive solutions that dramatically improved service delivery, customer satisfaction and operational efficiency. By replacing outdated systems with a modern, high-performance data architecture, we addressed critical issues like slow processing during peak demand and limited scalability. CREATIVE’s technical expertise, agile approach, on-time delivery within our budget earned them a trusted, long-term partnership with us. Their integrity, commitment and technical capabilities compel us to wholeheartedly vouch for them to any new customers.

Chief Supply Chain Officer

Logistics & Freight

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Harness our deep domain expertise with NextGen technologies
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